In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

NORTHAMPTON, MA / ACCESSWIRE / November 1, 2022 / "Customer focus is part of who we are at NRG. It's embedded in our DNA." ~ NRG President & CEO Mauricio Gutierrez Since launching our Power Values, ...

Lobby groups for Internet service providers claim that ISPs’ customer service is so good already that the government shouldn’t consider any new regulations to mandate improvements. They also claim ...

If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of outstanding technology and great customer service. And so recruitment software providers must be ...

Recently Mouser Electronics was recognized for over-the-top world-class customer service. Electronic Products spoke with Mouser Electronics' Vice President of Sales & Service, Steve Newland about the ...

Twenty-five years ago, there was less of a need for utility companies to act as strategic advisors to their customers. Energy was simpler then; there were fewer options for electric and gas usage, and ...

In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both. By now, businesses have spearheaded multiple initiatives around customer ...