Home Depot is letting go of a traditional store feature and introducing a new customer support system. The retailer is ...

AUBURN, WA / ACCESS Newswire / April 22, 2026 / Guardian Roofing, Gutters & Insulation, a leading Pacific Northwest provider of roofing, gutter, and insulation services known for its customer-first ...

In order to take money from victims’ accounts, scammers posed as representatives of wallets, exchanges, and the government.

Robert T., 72, cut his cellphone bill by $26/month ($312/year) using this exact negotiation script. Here's what he said to ...

Salesforce Agentforce Contact Center unifies CRM, AI and workflows — but is the complexity worth it? A deep dive with analyst ...

Customer service' has all but eliminated on-site staff with decision-making power and has normalized elaborate, time-consuming dispute-resolution practices that put the onus on the customer.

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

As organizations continue to seek ways to differentiate through exceptional customer service, many are turning to emerging agentic AI capabilities as a catalyst for transformation. However, the ...

It touts the cleanest restrooms in America and a brisket sandwich that built a cult following, but Buc-ee's received the worst possible grade from the Better Business Bureau (BBB). The BBB recently ...

It has been a while since I’ve written about artificial intelligence. In the last two years, generative AI programs have moved from being novel to becoming burrowed into everything from Google search ...

As Nordstrom celebrates its 125th anniversary, the retailer’s long-standing dedication to customer service stands out as one of its core tenets. “Our company was built on valuing and empowering our ...

Democratic Caucus Chair and Assemblymember Rick Chavez Zbur introduced legislation Tuesday requiring large California businesses to provide timely access to human customer service representatives. AB ...