Where is operational tooling going?

Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.

Salesforce launched Headless 360 at TDX, opening its CRM platform to AI agents through APIs, MCP tools and CLI commands in a ...

The development was highlighted by supply chain security firm Socket (via Toms Guide ), with the report laying out 108 ...

A new report links 108 Chrome extensions to identity theft, session hijacking, and browser abuse, which means your ...

Nutshell reports that transitioning from spreadsheets to CRM can be challenging due to data quality issues, longer timelines, ...

With Tampa Bay's home services market being one of the fastest-growing in Florida, the contractors winning more jobs aren't ...

With Houston's home services market being one of the largest and most competitive in the country, the contractors winning ...

Customer relationship management systems have become essential business tools. The numbers tell the story: 70% of surveyed organizations in 2023 use CRM for customer service, and 64% have adopted it ...

IN NORMAL TIMES the skies above the Middle East are filled with passenger planes. In the past ten days they have been replaced by missiles and drones. America’s and Israel’s strikes on Iran, and ...

Now well into 2026 and the latter half of the decade, hotels have to reinvent yet again how they source customers, both transient as well as corporate and group. The apt buzzword is ‘lead nurturing’ ...