The 32 Degrees Heated Socks can pose a burn risk due to the combination of heat, friction, moisture and pressure created ...

The FCC is setting its sights on wireless carriers again, now looking to upend customer service operations. In early March, FCC Chairman Brendan Carr announced that the agency would address how phone, ...

Anyone can make a mistake. When a company screws something up, consumers expect officials to make it right. But when they don’t, it can be disheartening. And even infuriating. Late last year, we ...

The phone lines are open at Burger King headquarters. The fast-food chain is trying to turn its long-time fans into first-time callers by handing out the company president’s phone number. Tom Curtis, ...

The numbers are sobering. Organizations invested $47 billion in AI initiatives during the first half of 2025, yet 89% of that spend delivered minimal returns. Most projects collapsed under the weight ...

Crossing the border can be extremely stressful. And now your phone adds another layer. According to new figures from US Customs and Border Protection, nearly 15,000 device searches were carried out ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Aparna Zalani is an award-winning CBS News journalist with over 25 years in journalism. She has reported on major stories at MSNBC and CBS Texas. She began her career in India and now lives near ...

Scammers don't just reach out directly — they also set traps by creating fake websites and listing fraudulent phone numbers online that appear to belong to legitimate companies. Venmo warns that its ...

CINCINNATI — Reaching customer service can be a challenge as many companies no longer list phone numbers. Now, Amazon has issued a warning about a significant increase in fake customer service lines.

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...