Matt Bratlien, Managing partner at Net-Tech, a Professional Technology Organization (PTO) streamlining innovative, scalable IT programs. To continue reading this ...

COLUMBUS, Ohio — A Columbus-based nonprofit organization is raising funds to support the families of three local service members killed alongside three others while serving in Operation Epic Fury in ...

The Industry Award winners are evaluated through a meticulous selection process. Submissions are judged by panels comprised of service and support industry experts, tasked with selecting the ...

HUNTSVILLE, Texas (KTRK) -- Records show that a former employee of the Texas Department of Family and Protective Services has been accused of child trafficking. According to the agency, Hannah Nicole ...

SACRAMENTO, Calif.--(BUSINESS WIRE)--Inszone Insurance Services, a rapidly growing national provider of commercial, personal, and benefits insurance, is pleased to announce its continued expansion in ...

ORLANDO, Fla.--(BUSINESS WIRE)--The IT service and support industry is evolving, with IT service management and customer support converging like never before. Today at Service Management World, HDI, ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage. Generative AI is everywhere in customer service these days. It ...

[Editor’s Note: This Blast from the Past article was originally published in Army Logistician (the former title of Army Sustainment Professional Bulletin) in the January-February 1989 issue, pages ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

The federal government says it will maintain funding for a national suicide prevention hotline, but no longer pay for specialized support for L.G.B.T.Q. people. By Maggie Astor The Trump ...